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At Brandexcellent, we are committed to providing high-quality printing services. Due to the custom nature of our products, returns and refunds are handled on a case-by-case basis.
We stand behind the quality of our work. If you receive printed materials that do not meet our quality standards or differ significantly from the approved proof, please contact us within 7 days of delivery.
Returns may be accepted under the following circumstances:
Returns will not be accepted for:
To initiate a return:
If your return is approved:
In cases where we are at fault, we may offer to reprint your order at no additional cost instead of a refund. Replacement orders will be processed as quickly as possible.
| Return Reason | Timeframe | Refund Type |
|---|---|---|
| Printing Error | 7 days | Full refund or reprint |
| Shipping Damage | 7 days | Full refund or replacement |
| Quality Issue | 7 days | Partial or full refund |
| Customer Error | N/A | No refund |
Before production begins, you will receive a digital proof for approval. Once you approve the proof, you are responsible for the accuracy of all content, colors, and specifications. Changes requested after approval may incur additional charges.
For questions about returns or refunds, please contact us:
Brandexcellent
48 Wall St Floor 11
New York, NY 10005, United States
Phone: +12124062905
Email: info@brandexcellent.world